This is version 1.2 of the BetsPalace Bonus Terms, last updated on 09th May 2023
- Promotions will also have specific terms applicable to them (“Key Terms & Conditions”), and we will make those clear to You prior to participating in that promotion. Any promotion-specific terms shall form part of these Bonus Terms.
- Except as expressly provided, in the event of any discrepancy or conflict between these Bonus Terms and any specific promotional terms, then the specific promotional terms shall prevail. By participating in any promotion, You agree to be bound by these Bonus Terms.
- Only Players who previously deposited are eligible to participate in the tournaments.
- Tournament prizes are paid in EUR and in real money with no wagering requirements attached. For players that hold accounts in a different currency, conversion rates of the European Central Bank will be applied.
- Tournament prizes are paid within 24 hours after the end of the tournament. If the prize is not credited automatically, please contact Customer Services. We will credit Your prize manually.
- Accounts that are closed, blocked, or self-excluded at the time when the tournament ends will not be paid.
- Tournament leader boards and prize pools can be shared across websites/ brands operated by Winzon Group LTD. Please refer to the Key Terms & Conditions to find out if that is the case.
- Tournament leader board points are equal to the total real money staked amount in EUR since the tournament started. Bonus money wagers do not count.
- When the tournament concludes, or restarts, results of a concluded tournament will be available on the page of the leader board for at least 24 hours, but no longer than until another tournament restart occurs.
- We reserve the right to review transactions and logs to investigate if the participation of a specific player is fair. Players who exploit this promotion in a way that we might deem abusive will be removed from the promotion with possible confiscation of winnings.
- Availability days/dates may apply. Game, country, loyalty level, and other restrictions may apply. Please refer to the Key Terms & Conditions of the tournament promotion.
- Cashback offers are available to all registered players, except for players from Sweden.
- Only Players who have previously deposited are eligible for the cashback offers.
- Some cashback promotions are invite-only. Players who qualify will receive an invite while on-site, or via email (does not apply to non-subscribed customers).
- Cashback is calculated from total real money losses in particular games after deduction of winnings generated from bonuses, tournaments, and other campaigns. Losses of bonus funds do not count towards the cashback calculations.
- Players must claim their cashback themselves on the 'My Bonuses' page.
- Cashback is paid in real money with no wagering requirements attached.
- Cashback is calculated from the moment of becoming eligible or from the moment it was claimed the last time, but not for more than 30 previous days.
- Cashback becomes available to be claimed 24 hours after becoming eligible, or 24 hours after the last claim.
- Cashback can only be claimed by active accounts. Customers that have a closed or self-excluded account will not be able to use this offer.
- Minimal loss requirements, availability days/dates, and game restrictions may apply. Please refer to Key Terms & Conditions of the cashback promotion.
- We withhold the right, at our discretion, to exclude any individual or individuals from participation in cashback promotion.
REFER A FRIEND
- By joining the Refer a Friend program, the Player agrees to the applicable terms and conditions.
- The Player becomes referred by You only when an account with the Website is registered through the link received from You. The link to invite other Players can be found on the dashboard of the Refer a Friend program (authorization required). Each Player has their own unique link.
- Referring yourself, creating multiple accounts, or exploiting this Promotion in any other abusive way is strictly prohibited and will result in a permanent block with confiscation of all fraudulently acquired funds.
- The Refer a Friend program pays a 1% (one percent) commission from real money stakes made by referred Players.
- Commission is paid only for gameplay with deposited funds when there is no active bonus on the Account.
- No commission will be paid for stakes made with free bonus winnings.
- Players can track their referred signups, depositors, as well as accumulated commission on the dashboard of the Refer a Friend campaign.
- Players can start using or withdrawing their accumulated commission only when they have referred at least 1 (one) depositor. (1 (one) referred Player who has made at least 1 (one) deposit).
- Only players who have previously deposited can withdraw their commission. Payment method restrictions may apply. Please refer to the Banking page.
- We withhold the right, at our discretion, to exclude any individual or individuals from participation in Refer a Friend program.
- Refer a Friend program is not available to and can't be benefited by players from Sweden.
- To claim any deposit bonus (unless otherwise specified), the Player must make a minimum deposit of 10 EUR/USD/CAD/NZD/AUD, 50 PEN/BRL, 200 MXN, 400 UYU, 1000 INR/ARS, 10000 CLP, 40000 COP.
- Players must opt-in for the offer on the Deposit page before processing the deposit in order to be eligible for the chosen reward.
- Only 1 (one) bonus can be held at a time. If You opt in to a new promotion at a time when you already have an existing bonus, the bonus funds related to the existing bonus will be forfeited.
- Every deposit bonus has a required deposit amount or range of deposit amount that will trigger the bonus. The Website might block your deposit attempt if amount of the deposit does not meet requirements.
- All Welcome bonuses are restricted to the specific deposits to the Website only. Please refer to Key Terms & Conditions of the Promotion to find out which deposit it is.
- Country restrictions may apply to some bonus offers. Please refer to Key Terms & Conditions.
- In the rare event that the deposit bonus is not automatically granted after making a qualifying deposit, please contact our Customer Services before any bets are made, and we will manually grant You the bonus. Please note that our systems will not allow us to grant You the bonus if You place bets with Your qualifying deposit before the bonus is manually granted.
- Please note that if You have funds on both the cash balance and the bonus balance, the real money (e.g., cash balance) will get exhausted first. However, if no cash balance is available the bet placed in a bonus game will be deducted from the Player’s bonus balance.
- Any bonus can be removed prior to any wagering conditions being met. However, the bonus amount and winnings will be forfeited as a result. Please contact Customer Services to learn more or use the CANCEL BONUS button (X) inside the bonus balance window.
- We reserve the right to stop offering bonuses to Players who we deem have received an unproportionate level of bonuses based on their bonus release to deposit ratio and decline such player participation in any of our current/future promotional campaigns.
- All deposit bonuses (unless otherwise specified) as well as deposits that triggered them need to be wagered 40 (forty) times before the funds can be withdrawn, except for bonuses paid from free spins, which need to be wagered 60 (sixty) times the amount of bonus paid (unless otherwise specified).
- All no deposit bonuses (unless otherwise specified) need to be wagered 99 (ninety-nine) times before the funds can be withdrawn.
- Only fully settled bets (i.e., bets that result in a win or loss) will be counted towards wagering.
- Until the play-through requirements of the bonus funds have been met, funds can only be used on slot games that are marked with the BONUS tag (unless otherwise specified). Games shown without the BONUS tag are excluded from bonus play and may block Your attempt to make a bet in them, although we do not guarantee that such block is enforced, i.e., it is Your responsibility to ensure that You comply with the rule of this Clause.
- When accepting a deposit bonus, kindly remember that Your deposit is locked with the accepted bonus. This means that You have 2 (two) options, either to complete the wagering requirement of the bonus or cancel the bonus. If You choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and Your deposited cash will count towards the wagering requirement.
- Unless otherwise specified, all bonuses are valid for 30 (thirty) days from the moment they are issued.
- Bonus funds and winnings will be forfeited upon the expiry of the bonus.
- Until the play-through requirements of the bonus funds have been met, the maximum bet that can be placed is 5 EUR/USD/CAD/NZD/AUD, 25 PEN/BRL, 100 MXN, 200 UYU, 500 INR/ARS, 5000 CLP, 20000 COP (unless otherwise specified). This includes double-up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black, and also in-game bonus features that can be purchased. Games may block Your attempt to make a higher bet in them.
- Conversion of the bonus balance to the cash balance resulting from completing requirements of a bonus or free spins (or a combination of bonus and free spins) for the deposit will be limited to the maximum value of 10 times the amount of deposit. For example, if You claim a particular bonus offer by depositing 50 EUR, Your maximum conversion of the bonus balance to the cash balance from that particular bonus offer will be limited to 500 EUR. Any winnings exceeding the limit will be forfeited. For the Players' convenience, the adjustment of the balance to these limits, if necessary, will be done automatically by the system when the conversion of the bonus balance to the cash balance is made.
- Withdrawal of any winnings made from a bonus or free spins for registration will be limited to the maximum value of 25 EUR/USD/AUD/CAD/NZD, or 100 BRL/PEN, 500 MXN, 1000 UYU, 2000 INR, 3000 ARS, 25000 CLP, 100000 COP (unless otherwise specified). Any winnings exceeding this amount will be forfeited upon withdrawal request. We advise withdrawing your winnings first and then, if desired, making a new deposit to continue playing without such limits.
- Conversion of the bonus balance to the cash balance resulting from completing requirements of bonus or free spins without deposit will be limited to the maximum value of 25 EUR/USD/AUD/CAD/NZD, or 100 BRL/PEN, 500 MXN, 1000 UYU, 2000 INR, 3000 ARS, 25000 CLP, 100000 COP (unless otherwise specified). For the Players' convenience, the adjustment of the balance to these limits, if required, will be done automatically by the system when the conversion of the bonus balance to the cash balance is made. The maximum withdrawal amount resulting from the conversion of the bonus balance to the cash balance will be limited to 5 such conversion amounts. Any winnings exceeding this amount will be forfeited.
- Any "free spin" or "bonus" winnings resulting from bonus funds after the bonus has been wagered, lost, or forfeited shall be removed.
- If we have reasonable grounds to suspect that a bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert, then it may withdraw the availability of any bonus or all bonuses to that customer or group of customers and/or void any wager funded by the bonus and remove any winnings from such wager.
- Kindly note that it's not allowed to use bonus funds purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited. If such a tactic is adopted, we reserve the right to confiscate the winnings.
- The adaptation of "Bonus Hunting" by reaching a bonus feature, exiting the game to later go back and play the feature is not permitted. Doing this will result in confiscation of winnings related to this.
- If You use a promo code for a promotion You are not eligible for, You will not receive the bonus.
TERMS THAT APPLY TO ALL PROMOTIONS
- All offers to the Players are limited to 1 (one) per person, family, household address, email address, telephone number, same payment account number (e.g., debit or credit card, Neteller, etc.), IP, and shared computer, e.g., public library or workplace.
- Multiple accounts are not permitted. Creating more than 1 (one) account with us in order to claim any bonuses is deemed as Promotional Abuse and may result in confiscated funds.
- Regarding the bonuses and promotions, all times and dates are stated in UTC.
- If, while playing via our Website provided games, You win a sum regarded by us as worthy of publicity, You agree to make yourself available for any event of such nature arranged by us. While we protect all personal data entrusted to us, we reserve the right to use first names and the first initial of the last name in any of our announcements about promotion results or on the Website.
- All withdrawals will be subject to an internal audit before being processed. We reserve all rights to void bonuses or any winnings for failed audits. The Player hereby consents in advance to the same.
- If upon such a review, it appears that a Player(s) is (are) participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion deems to be abusive (“Promotion Abuse”), we reserve the right to revoke the entitlement of such a Player to receive or benefit from the promotion (and/or withhold the withdrawal of the proceeds of such abuse to the Player(s) in question).
Other cases of not permitted Promotion Abuse include but are not limited
- Using a proxy or a VPN or masking Your IP address;
- Playing more than 1 (one) game at a time;
- The wagering of bonus money on excluded or non-eligible games (games that are not marked by 'bonus' badge).
- If it's discovered that group Players are using the same betting patterns and are connected via (but not limited to) location, banking pattern or IP, device ID, we will at our own discretion have the mandate to confiscate bonus winnings and/or deposit.
- We reserve the right to stop providing any Promotion at any time, for example, for technical or regulatory reasons or for the reasonable prevention of fraud or to withdraw a particular Promotion at any time.